TripStory
Support
Use this page for account access, stories, company dashboard, tours, places to stay, translation issues, approval notes, reports and security questions. Clear links and details help us resolve requests faster.
Contact the TripStory team
Send the page link, your account or company name, the affected language and a short description of what should be checked or corrected.
Response time
Most requests are reviewed in order of priority. Security, payment-related, public visibility and approval problems are handled first when the details are complete.
What we can help with
Account and access
Login, password, profile, company access, role permissions and account recovery questions.
Stories and profiles
Publishing, editing, removing, reporting or correcting travel stories, profile details and social links.
Company tours
Tour drafts, routes, dates, package prices, hotel options, group rules, guide details, photos and public visibility.
Places to stay
Accommodation descriptions, region and address, amenities, capacity, seasons, nearby text, travel time, photos, prices and contact notes.
Translations and approval notes
Missing language versions, GPT-assisted translation checks, fallback text, returned drafts, admin comments and resubmission flow.
Reports, privacy and security
Incorrect content, unsafe listings, copyright complaints, privacy questions, suspicious activity and data removal requests.
Send useful details
Page and language
Include the exact URL and the language where the issue appears, especially for translations or public listing problems.
Status and note
For dashboard items, include whether the item is draft, pending, approved or returned, plus the admin note if one was provided.
Official checks
For visa, insurance, border, safety or legal wording, include the official source you want the team to compare against.
Need a quick answer?
The FAQ explains how stories, tours, accommodation listings, translations, drafts and admin approval work.