TripStory

Privacy Policy

This policy explains how TripStory handles personal, company and listing information across stories, profiles, company dashboard, tours, places to stay, translations, moderation and support.

Last updated: 13 June 2026

We collect the information needed to run accounts, stories, company profiles, tours, places to stay and support requests.
Company and listing data may become public after review when it is approved for publication.
GPT-assisted translation can process text fields so every active language version can be completed and reviewed.
We use security, logging and moderation tools to protect users, companies and public content.

Information we collect

Account and profile details such as name, username, email, password data, avatar, social links, language preference and activity records.
Travel stories, photos, routes, ratings, reports, comments, saved items and other content a user chooses to publish or send for review.
Company dashboard data such as company identity, contact details, tours, places to stay, prices, routes, dates, amenities, photos, approval status and admin notes.
Technical data such as IP address, device information, browser, session logs, security events, language choice and approximate usage analytics.

How we use information

To create accounts, show public profiles, publish stories, display company tours and places to stay, and connect visitors with companies.
To manage drafts, pending reviews, approvals, rejections, returned items, admin edits and support requests.
To improve search, maps, multilingual pages, recommendations, safety checks, fraud prevention and platform reliability.
To send operational messages about account access, moderation, approval notes, important changes or support responses.

Translations, moderation and service providers

Manual text fields may be sent to GPT or similar translation services to prepare language versions for review before publication.
Admins may review, edit or remove content that violates rules, contains incorrect information, lacks required translations or creates safety concerns.
Trusted service providers may process hosting, email, analytics, security, translation or support data only for platform operations.
Sensitive details such as passwords are not used for translation and should never be placed inside listing descriptions or public notes.

Sharing, retention and rights

Approved public content can be visible to visitors, search engines and users in different languages according to the selected visibility settings.
We keep data for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse and maintain audit history.
Users and companies can request access, correction, deletion or visibility changes where the law and platform safety rules allow it.
Some records may be retained when required for security, financial, legal, moderation or abuse-prevention reasons.